At American Top Store, customer satisfaction is our priority. Since all products sold on https://americantopstore.com are digital downloads, they are immediately accessible and cannot be returned in the traditional sense. However, we understand that issues can arise, and we are committed to ensuring a positive experience with every purchase.
Digital Product Return Policy
Due to the nature of digital content, we generally do not offer refunds or exchanges once a product has been downloaded. This policy is in place to prevent unauthorized access or duplication of our digital products. However, we will evaluate each situation individually to ensure fairness and satisfaction.
Eligibility for Refunds or Replacements
You may be eligible for a refund or replacement under the following circumstances:
Technical Issues
If you experience technical problems that prevent you from accessing your digital product and our support team cannot resolve the issue, we will gladly provide a replacement download link or offer a refund.
Incorrect Product
If you accidentally receive the wrong product or there was an error in your purchase, please contact us immediately. We will correct the issue by providing the correct product or issuing a refund if necessary.
Incomplete Downloads
If a download fails or is incomplete due to technical reasons, contact us, and we will ensure you receive a fully functional download link.
How to Request a Refund or Replacement
If you believe you qualify for a refund or replacement under the criteria listed above, please follow these steps:
Include your order number, the name of the product purchased, and a brief explanation of the issue you are experiencing.
Review Process
Our support team will review your request within 20-30 business days and may reach out for additional information to help resolve the issue.
Resolution
If your request meets our eligibility requirements, we will issue a refund to your original payment method or provide a replacement download link.
Exceptions
Please note that we do not provide refunds or replacements for the following:
Change of Mind
If you have simply changed your mind after purchasing a product, we cannot offer a refund. We encourage you to review product details thoroughly before completing your purchase.
Incompatible Devices or Software
It is the customer’s responsibility to ensure that they have the necessary software and hardware to access and use our digital products.
Contact Us
If you have any questions about our Returns Policy or need assistance with a recent purchase, please reach out to us:
